FAQs

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General Questions

For safety reasons, children under 18 are not permitted in the cancer center.

Yes, a family member is also allowed to drop off food for a patient receiving treatment. Please avoid bringing food with strong odors since it is a shared space.

We have snack and drink machines located in the infusion area.

We encourage patients to bring along items to keep them comfortable and occupied while receiving treatment.

We have free, public wireless access. You may use your laptop or mobile device to access the internet while at the cancer center.

We have free, public wireless access. You may use your laptop or mobile device to access the internet while at the cancer center.

Appointments

You may request an appointment online or call us at 478-272-8266 to schedule an appointment.

Most patients are referred to us for their first appointment by referring physicians. However, patients may request appointments directly with us.

We want to make your first visit a smooth, comfortable experience.

Several days before your appointment, you’ll receive a packet of information with more details about where we’re located and what you need to bring with you, or you may Download New Patient Paperwork and Medical Records Release Form.

Print and complete the new patient paperwork and Medical Records Release Form, and bring it with you to your first appointment.

We ask that you arrive about 30 minutes early to complete some routine paperwork. If you’d prefer, you can complete most forms in advance and bring them with you.

Plan to spend at least two hours with us at your first appointment. It will be comprehensive and in addition to detail history taking may include:

  • A physical exam performed by your physician.
  • Additional testing to help us outline your treatment plan.
  • Meeting with a financial counselor to discuss your insurance coverage benefits.
  • Meetings with support services such as patient navigators.

Your physician will review any tests or scans that were sent with your referral. He may order additional, appropriate tests to better understand your diagnosis and decide your treatment plan options.
We will allow as much time as you need to answer your questions, explain your cancer type and treatment options, and outline the next steps. Your treatment will likely not begin at your first appointment.

Good communication between you and your medical team is essential. Make sure you bring up any concerns to your doctor and healthcare team. Your first appointment is also the ideal time to bring up any list of questions you may have created. There are no trivial questions for us! The more you know about your current condition, the better.
When you finish your first appointment, step back and take a deep breath. You’ve taken a significant step and have a plan to move forward. 

By the day of your first appointment, we would have received your medical records. 

Please bring with you the following documents –

  • Driver’s license
  • Insurance cards including any pharmacy benefits
  • All Medications (please bring your ACTUAL medications, not just a list)
  • Any and all supplements/vitamin/herbal treatments
  • Your copay amount (if any)

If you are struggling to pay for your copay, we can assist you in finding solutions for you to receive the cancer care you need. We are focused on removing barriers to care for our patients and if there is a resource, we will find it for you! Please call us at 478-272-8266 to speak with one of our financial counselors.

Your first infusion may take longer than any following infusions. The infusion nurses may perform a safety/allergy test prior to the infusion in order to make sure it is safe for you to take the drug. Once the test infusion goes well with no adverse reactions, the clinical team will begin your treatment.

Tele-Medicine visits are appointments where the patient and physician communicate via electronic devices for clinical services without an in-person visit at the office. These visits replace in-person consultations.

Please follow these guidelines to make the appointment smooth for you and the physician:

  • Make sure you have a good internet connection prior to your call.
  • Make sure you are appropriately attired for your visual/audio call with your physician.
  • Plan ahead to be in a relatively quiet environment to facilitate conversation.
  • Be on time for your call – our physicians complete tele-health visits within their clinic hours. If you are not on time for your call, the physician will move on to the next patient on his clinic schedule. If you think you may be late, call our office to reschedule your tele-medicine visit.
  • Please note that depending on your insurance, a copay may apply to tele-medicine visits. 

We encourage patients to take an active role in their healthcare. Second opinions are reassuring and allow you and your family to ask questions and explore your options. We will accommodate requests for second opinions at the patient’s request. You can request this at your next office visit or by calling us at 478-272-8266.

Yes, only one visitor per patient is allowed into the infusion suite. Currently, due to COVID-19 restrictions, NO VISITORS are allowed into the infusion suite other than to bring food or items to the patient.

Treatment

Your Physician, Nurse Practitioner or Physician Assistant can assist with any questions you have regarding your staging or diagnosis. In some cases, additional scans have to be completed in order to finish staging your cancer.

You will have a chemotherapy teaching session where all questions regarding your treatments, including costs, will be answered.

This is dependent on your physician’s discretion. In general, it is usually 3-4 cycles of therapy or at least 90 days depending on the duration of a cycle for your cancer type before another scan may be scheduled.

Insurance and Billing

We are here to help navigate through the financial aspects of your cancer journey. Our dedicated financial counselors are here to help with any questions regarding insurance, copay, out-of-pocket costs, and billing. Please call us at 478-272-8266 to schedule an appointment with a financial counselor.

We accept almost all major insurance plans, including Medicare, Managed Medicare, and most commercial plans. 

We highly recommend that you check with your health plan to determine your health care coverage and to see if they include us in their network before scheduling your hospital or clinic visit. Your insurance company will have the most accurate and up to date information with regards to your coverage and benefits.

We will ask you to pay for any out of pocket costs such as co-payments, co-insurance, deductibles, and any non-covered services. If your insurance is not on our list of participating insurance plans, we will send you a bill, and any amount not covered by your insurance company will be your responsibility.

Due to the increasingly complex and ever-changing nature of insurance plan policies and acceptance terms, call us at 478-272-8266 so we may assist you in understanding and determining coverage for your specific plan.

We also assist with applications for financial assistance. If you are struggling to pay for your cancer treatment(s), we can assist you in finding solutions through grants and funding in order for you to receive the cancer care you need. We are focused on removing barriers to care for our patients and if there is a resource, we will find it for you!

Your financial counselor can estimate how much your out-of-pocket cost will be after insurance.

A patient may request their medical records at any time. You can request this at your next office visit or by calling us at  478-272-8266. Please allow up to 3 business days to gather or fax medical records for the patient or an outside facility of the patient’s choice.

Your financial counselor will notify you of your copay amount prior to your next office visit.

Our mission is to deliver quality comprehensive hematology and oncology care in the community setting with comfort, compassion and privacy.

Coronavirus (COVID-19) Response

We are taking significant efforts to safeguard the health and safety of our patients and staff during the COVID-19 pandemic.